Refund Policy

Money-Back Guarantee: New hosting accounts qualify for a 30-day full refund

1. Eligibility Criteria

  • First-time customers only (previous accounts excluded)
  • Requests must be made within 30 days of initial purchase
  • Does not apply to account renewals

2. Non-Refundable Services

  • Domain Registrations
  • SSL Certificates
  • Dedicated Servers
  • Custom Development Work
  • Third-Party Licenses
  • Migration Services

3. Refund Process

  1. Submit request through client portal
  2. Account verification (48 hours)
  3. Service termination confirmation
  4. Refund will be credited to original payment method within 7-10 business days
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Refunds credited to original payment method

4. Cancellation Policy

  • Immediate service suspension upon cancellation
  • No prorated refunds for partial months
  • Backups deleted 72 hours after cancellation

5. Exceptions

  • No refunds for policy violations
  • Service abuse or resource overages
  • Chargeback fees (Rs 1050 administration charge)

Contact Support

billing@hostscaler.com

+91-7011587300

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Frequently Asked Questions

Yes, your hosting comes packed with the world's number one control panel, cPanel.

Shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.

Yes, we provide 30-day money back guarantee on Our Hosting Plans. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.

We accept Visa, MasterCard, American Express, Rupay, Paypal, UPI, Paytm, Phonepay.

Yes. We provide fast support 24x7x365.

Yes you can upgrade at any time.